Personalized Products Refund Policy
DATE OF LAST UPDATE: MAY 20, 2020
You are entitled to a full refund so long as work has not begun on your design. We offer partials refund depending on the amount of work that has been completed.
- Work has begun but have not reached the draft stage where a draft copy has been sent to you - 85% Refund
- Passed the draft stage but no revision work has begun based on your feedback - 50% Refund
- Passed the draft stage and work has begun on the revisions based on your feedback - No Refund
Add-ons are eligible for full refunds so long as they have not been printed or shipped out. As these are personalized products once they have been printed or shipped they will no longer be eligible for refunds.